Order processing (Personalised gifts and party supplies)

Personalised gift(s) such as Thermal bottles, Tumbler, Cups / Mugs together with Party supplies requires 1 business day to process and pack (excluding Sat & Sun). For orders placed before 12PM, your item(s) will be mailed out the next business day. For orders placed after 12PM, your item(s) will be mail out the next following business day.

E.g – Order placed on Tueday (before 12PM). Your order will be processed and mailed out on Wednesday.

E.g Order placed on Tuesday (after 12PM). Your order will be processed and mailed out on Thursday.

E.g Orders placed on Friday (before 12PM), your order will be processed and mailed out on the Monday. Where as order placed between Friday 12PM to Monday 12PM. Your order will be processed and mail out on the following Tuesday.

Standard Parcel Delivery

Standard courier will take 2-3 business days to deliver your item to your door steps. Please do take into consideration that the total lead time for your order to reach you will be Order processing time (2 business days) + Standard courier (2 – 3 business days).

Please do note that during festive period (e.g Christmas) and any platform campaign day, there might be delay in your parcel’s delivery

For standard courier mailing, you receive SMS updates from the courier. Any failed delivery or redelivery, please kindly follow up directly with the courier. BearloonSG should not be responsibile for any courier delays as this is beyong our control. However should you face any issue, please kindly contact us!

Express Parcel Delivery

There is 2 ways for you to get your order within the same day or the next day.

1. Express delivery ($15)
   • Available for same day delivery for orders placed before 230PM. (Limited a maximum quantity of 5 customised item products only)
   • Standard delivery and cut off time applies.
     • 10AM-2PM (Cuts off at 12 Midnight)
     • 2PM-6PM (Cuts off at 1230PM)
     • 6PM-10PM (Cuts off at 230PM)
     • Same day delivery is not available for Sundays. For Sunday’s order will close at 230PM on Saturday.
2. Pair it up with any products that offers free delivery.
   • Example, if you have any helium balloons / flowers / gift hampers in your cart. Free delivery option will be available. (Limited a maximum quantity of 5 customised item products only)

Order processing (Free same day delivery)

Products that require parcel mailing will be stated under product’s description. Otherwise all other products are entitled to free door-steps delivery. You may choose from same day delivery or up to 60 days ahead.

Free delivery time slots:

We offer a 4 hours range time slot delivery, your delivery will arrive any time within your selected time slot. Please refer to the image above for the respective cut-off time. Our courier cannot cater to any timing request, please kindly choose express delivery if you need the deliver to reach by certain timing.

Express Delivery ($25)

Unlike our standard delivery services, express delivery caters one to one delivery, where you can choose a 2 hours time range.

Our express deliveries ranges from 10AM-5PM. Please choose your timing during checkout, if you require a more specific timing, please kindly contact 83833104.

Failed Delivery

Delivery will be deem as a FAILED DELIVERY under these conditions:

• Recipient is not present in the given location.
• No valid means to contact both recipient & buyer.
• Incorrect address given.
• Restrictions from building’s management / security.

In any situation receiver is uncontactable, we will always call you for instructions. under circumstances both “buyer” and “receiver” is uncontactable, and we can’t leave it with anyone. A re-delivery / self collection will be scheduled.  Every delivery have a grace period of 10 Minutes, our courier allow up to 10 minutes to reach the “receiver” or wait for “receiver”. Should there be a situation that where waiting time passed the “grace period”, courier will have to fail the delivery. A re-Delivery / self collection will be scheduled. 

Redelivery

When there is a need to schedule for the redelivery or self collection. Please Kindly contact 83833104 to Schedule.

*re-delivery  / self collection timing’s is subjected to BearloonSG’s scheduling.
*Should there be a need for re-delivery, a charge of $20 will apply.

Address:
Kimly Building, 3 New Industrial Road
#03-01 Singapore 536197

Operating hours:
830AM – 4PM (Mon – Sat)
830AM – 10AM (Sundays)

For personalised gift(s) and party supply
Please do take note of the processing days for your product under the description. If you are unsure whether your order is ready, please kindly contact us at 83833104 before heading down.

BearloonSG Do Not Deliver To The Following Area:

Tuas Area
Airline Road
Brani Terminal Avenue
Pulau Damar Laut
Pulau Sakeng Rifle Range
Airport Cargo Road
Jurong Island
Pular Busing
Pulau Sebarok
St John Island
Alps Avenus
Khusu Island
Pular Tekong
Pulau Ubin