At BearloonSG, we take pride in offering free shipping for all Chinese New Year Hamper orders, providing added convenience for sending your heartfelt wishes. Our doorstep delivery service ensures timely arrival for orders placed before 2:30PM. For customised gifts, please note that delivery costs may vary. For specific pricing details, visit our delivery policy page or contact our dedicated customer service team. Rest assured, we’re committed to providing competitive shipping rates to ensure your Chinese New Year Hampers are delivered promptly and with utmost care.

New Year Hampers are eligible for same day delivery. Therefore, you can expect to receive your orders according to the specified time slots.

For Mondays to Saturdays, the delivery time slots available are:

• 10AM – 2PM – cut-off time by 8AM (same-day)
• 2PM – 6PM – cut-off time by 12:30PM (same-day)
• 6PM – 10PM – cut-off time by 2:30PM (same-day)

For Sundays and Public Holidays, the only available delivery time slot is 10AM – 2PM, with the cut-off timing being 2:30PM the previous working day. However, given the nature of the festivities, it is advised that your orders are placed in advance.

At BearloonSG, we pride ourselves on customer satisfaction. While after an order is placed, it becomes non-refundable and non-exchangeable, if you’re not fully satisfied with your Chinese New Year Hamper, we offer a clear and straightforward return policy. In cases of duplicated orders, refunds will be processed as store credits. If items are missing or damaged upon delivery, you can request a refund for those specific items, issued as store credits. These refunds come with no expiration date.

We provide tracking exclusively for parcel deliveries, mainly for personalised items such as water bottles and mugs. If your order includes balloons, flowers, hampers, or decor, please feel free to reach out to us via WhatsApp at 8503 8355 for tracking information and inquiries. Remember that we at BearloonSG are always ready to assist if you encounter any issues.

Our CNY Hampers are curated in Singapore by a dedicated and skilled team at BearloonSG. This team comprises experienced and passionate individuals who understand the significance of the Lunar New Year and the role thoughtful hampers can play.

We curate our modern Chinese New Year Hampers with a focus on tradition, quality, and aesthetics. Each item in our hampers is handpicked, ensuring it brings a sense of joy and prosperity to the recipient. Our hampers for the Lunar New Year typically include a range of items, from traditional festive food to modern novelties, making them perfect for celebrating the Lunar New Year.

At BearloonSG, your safety is our priority. We adhere to strict hygiene standards during the production and packaging of our modern Chinese New Year Hampers. Every item in the Chinese New Year Hamper is handled, packaged, and delivered carefully, maintaining its quality and freshness.

Yes, you can customise your CNY Hamper to fit your unique preferences and requirements. You can choose from the list of add-ons like chocolates, LED lights, and even add a personalised message on the complementary card. Aside from hampers, we also offer and deliver other customised arrangements such as flowers and personalised balloons.

When choosing a Chinese New Year Hamper in Singapore, consider the preferences of the recipient, the occasion, and your budget. You can customise your hamper by selecting the items that best match these criteria. We offer a broad range of options, and our team is always ready to help you pick the perfect New Year Hamper for delivery.