Delivery Policy

1. Free Delivery slots & Self Collection is available on the 13th, 14th, 15th February.

2. All Deliveries will be done between 9AM – 8PM.  We cant fulfil any timing request for 13th-15th Feb, please kindly arrange for self collection.

3. No express delivery arrangement, however you can arrange your own Lalamove / Grab to collect it, please ensure that you select Car for the vehicle’s type.

4. Your delivery will be deemed as failed delivery if:
– Recipient is uncontactable
– Not at the given location (5 minutes grace period)
– Restrictions from buildings / managements / hotels
– Incorrect delivery information (Please kindly check before you place an order)
A re-delivery or self collection, can only be rescheduled on the 15th | 16th Feb. Where re-delivery is chargeable at $20.

3. Same day delivery will not be available for Valentines period. Please kindly place an order before.

4. Deliveries to hospital will not be accepted during Valentine’s Period. All orders will be refunded accordingly

5. Deliveries to Hotels, please ensure that you provide the full name and booking reference of the hotel guest. Any restrictions from Hotel’s management will result in a failed delivery.

Processing Time (Personalised gifts and party supplies)
Personalised gift(s) such as Thermal bottles, Tumbler, Cups / Mugs together with Party supplies requires 1 business day to process and pack (excluding Sat & Sun). For orders placed before 12PM, your item(s) will be mailed out the next business day. For orders placed after 12PM, your item(s) will be mail out the next following business day.

E.g – Order placed on Tuesday (before 12PM). Your order will be processed and mailed out on Wednesday.

E.g Order placed on Tuesday (after 12PM). Your order will be processed and mailed out on Thursday.

E.g Orders placed on Friday (before 12PM), your order will be processed and mailed out on the Monday. Where as order placed between Friday 12PM to Monday 12PM. Your order will be processed and mail out on the following Tuesday.

Standard Parcel Delivery ($3.90)
Standard courier will take 2-3 business days to deliver your item to your door steps. Please do take into consideration that the total lead time for your order to reach you will be Order processing time (2 business days) + Standard courier (2 – 3 business days), therefore you should buffer a 5 – 7 days.

Please do note that during festive period (e.g Christmas) and any platform campaign day, there might be delay in your parcel’s delivery

For standard courier mailing, you receive SMS updates from the courier. Any failed delivery or redelivery, please kindly follow up directly with the courier. BearloonSG should not be responsible for any courier delays as this is beyond our control. However should you face any issue, please kindly contact us!

Next Day Parcel Delivery
There is 2 ways for you to get your order within the same day or the next day.

1. Next day parcel delivery ($15)
   • Available for all orders placed before 4PM. (Limited a maximum quantity of 5 customised item products only)
   • Standard delivery time applies.
     • 10AM-2PM
     • 2PM-6PM
     • 6PM-10PM
   • This option is not available for Public holidays, Saturday & Sunday
2. Pair it up with any products that offers free delivery.

• • Example, if you have any helium balloons / flowers / gift hampers in your cart. Free same day delivery option will be available. (Limited a maximum quantity of 5 customised item products only)

Order processing (Free same day delivery)

Products that require parcel mailing will be stated under product’s description. Otherwise all other products are entitled to free door-steps delivery. You may choose from same day delivery or up to 60 days ahead.

Free delivery time slots:

We offer a 4 hours range time slot delivery, your delivery will arrive any time within your selected time slot. Please refer to the image above for the respective cut-off time. Our courier cannot cater to any timing request, please kindly choose express delivery if you need the deliver to reach by certain timing.

BearloonSG Do Not Deliver To The Following Area:

Tuas Area
Gul Ave
Airline Road
Brani Terminal Avenue
Pulau Damar Laut
Pulau Sakeng Rifle Range
Airport Cargo Road
Jurong Island
Pular Busing
Pulau Sebarok
St John Island
Alps Avenus
Khusu Island
Pular Tekong
Pulau Ubin