We offer a range of customisation options for our mugs that can be tailored to individual preferences. These include engraving names or initials, or personalised text. We try to make every possible effort to accommodate specific requests to ensure that our mugs are uniquely customised as per customers’ or recipients’ preferences. Custom mugs allow you to add a personal touch to any occasion, making them stand out from the rest.

Yes, you can add a personal message on the personalised mug. However, this depends on the type of mug that you opt for. And do note that any text or message should fall within the character limit mentioned for the mug you want to customise, typically ranging from 8 to 15 characters. To include your company logo, kindly reach out to us by filling out the contact form, and we will gladly assist you.

For custom mugs, you would need to place your order at least 5 to 7 business days in advance if you opt for standard courier delivery, as the order processing time is one to two business days and the standard courier delivery takes two to three business days. However, if you opt for next-day delivery in Singapore, order before 4 pm. Do note that an additional $15 will apply for this express delivery. For more information, you can visit our delivery information page.

Customised mugs can be delivered via standard parcel delivery, which typically takes two to three business days and incurs a delivery charge of $3.90. If you require next-day delivery in Singapore, an express delivery fee of $15 will apply to your order.

At BearloonSG, we take pride in being an environmentally conscious company and strive to reduce our environmental impact. As a part of our commitment, we provide eco-friendly and sustainable packaging choices for our personalised coffee cups and other products such as customised wine glasses, customised tumblers, and others that we offer.

Yes. If you require special delivery for your custom coffee mugs, you can opt for next-day delivery by placing your order before 4 PM at a delivery charge of $15. Note that the maximum number of customised items that will be allowed is 5 to avail this service. When it comes to gift packaging, rest assured that all our customised gifts will be delivered to you in a well-packaged gift box.

Yes, we offer doorstep delivery for our personalised cups in Singapore except in a few locations including Tuas Area, Airline Road, Brani Terminal Avenue, Pulau Damar Laut, Pulau Sakeng Rifle Range, Airport Cargo Road, Jurong Island, Pulau Busing, Pulau Sebarok, St John Island, Alps Avenue, Khusu Island, Pulau Tekong and Pulau Ubin.

At BearloonSG, we understand that gifting someone, the aesthetics of the packaging matter too. As such, we deliver your orders in presentable boxes.

We understand the importance of providing your staff and customers with items that represent your business professionally. That’s why we offer our customised cups at affordable prices to make it easy for you to get them at a bargain. Contact our team directly at 85038355 to know the minimum purchase for the bulk discount and to get a quote.